PROCESSING, SHIPPING, RETURNS & REFUNDS
Our current processing time is 1-4 BUSINESS DAYS (MON-FRI) not including the day your order was placed. It is our promise to process your order as fast as we can. We WANT you to get your wonderful Hued Shoppe products on time!
**Please note that processing times may be extended during the busy holiday period.
SHIPPING TIMES & RATES:
Shipping rates are calculated by USPS and are based on shipping distance and the weight of the package. Yes, we do combine shipping! If you decide to place an order and already have an order pending with us and have not received a shipping notification, contact us immediately. We will refund any paid shipping costs overages. All orders over $75 will receive FREE SHIPPING (no code necessary).
Due to the sensitive nature of our products and in compliance with FDA regulations ALL SALES ARE FINAL.
Unfortunately we cannot refund/exchange a product because you don’t like the fragrance. We do provide detailed fragrance descriptions in our product listing, however, we understand that fragrance is subjective. We suggest purchasing a sample size (if available) prior to committing to a full size product.
Should any other problem arise with your order, please contact us as soon as possible and we will rectify the issue.
Please verify that you have entered the correct shipping address as we will not be responsible for packages delivered to an incorrect address. Should you decide to refuse the package, shipping is non-refundable. Once USPS has received your package for shipping, we are no longer responsible for the transportation of the package. In the event that USPS misplaces your package (to-date we've never had this happen), you must contact USPS directly to file a claim (Priority Mail Only) or to obtain more information on the location of your package.
WE CURRENTLY ONLY SHIP WITHIN THE US. WE ARE WORKING ON EXPANDING OUR SHIPPING WORLDWIDE.